# System Update

Analyze the current state of the system, find problems and update it to resolve issues.

**Duration:** Variable

**Outcome:** A smoother working system

**Cost:** Variable, depends on the workload

**Required roles and responsibilities:** 

* Operations Officer
  * Project setup
  * Monitoring
  * Retrospective
* Workshop Facilitator
  * Two two-hour workshops
  * Presentation of deliverables
* Solutions Architect
  * Two two-hour workshops
  * Two four-hour prototyping sessions
  * UX cleanup after user testing
  * Presentation of deliverables
* Workflow Designer
  * Interview Experts
  * Write workflow
  * Review workflow with Experts
* User Researcher
  * Interview guide
  * Five user interviews
  * Writing research report
  * Presentation of report
* Tester Recruiter
  * Recruit five user testers