System Update

Analyze the current state of the system, find problems and update it to resolve issues.
Duration: Variable
Outcome: A smoother working system
Cost: Variable, depends on the workload
Required roles and responsibilities:
  • Operations Officer
    • Project setup
    • Monitoring
    • Retrospective
  • Workshop Facilitator
    • Two two-hour workshops
    • Presentation of deliverables
  • Solutions Architect
    • Two two-hour workshops
    • Two four-hour prototyping sessions
    • UX cleanup after user testing
    • Presentation of deliverables
  • Workflow Designer
    • Interview Experts
    • Write workflow
    • Review workflow with Experts
  • User Researcher
    • Interview guide
    • Five user interviews
    • Writing research report
    • Presentation of report
  • Tester Recruiter
    • Recruit five user testers