System Update

Analyze the current state of the system, find problems and update it to resolve issues.

Duration: Variable

Outcome: A smoother working system

Cost: Variable, depends on the workload

Required roles and responsibilities:

• Operations Officer

  • Project setup

  • Monitoring

  • Retrospective

• Workshop Facilitator

  • Two two-hour workshops

  • Presentation of deliverables

• Solutions Architect

  • Two two-hour workshops

  • Two four-hour prototyping sessions

  • UX cleanup after user testing

  • Presentation of deliverables

• Workflow Designer

  • Interview Experts

  • Write workflow

  • Review workflow with Experts

• User Researcher

  • Interview guide

  • Five user interviews

  • Writing research report

  • Presentation of report

• Tester Recruiter

  • Recruit five user testers