This workflow is project-based, whenever an opportunity for improvement of the organizational design arises.
Based on the user journey and the biggest challenges to be addressed (from the conversation or workshop with the Operations Officer), research tools that will support the user journey, reduce friction and ensure an overall delightful experience for the stakeholders/users.
Find the most low-cost collection of tools that will solve the problem. Keep in mind that the onboarding to these tools should be as low as possible too, ideally reducing friction in the short- and long term.
During this research phase, you also want to estimate the amount of work the implementation will take in order to negotiate and agree on a fair compensation for the system update.
In case this has not been part of the workshop, communicate the best solution you could find and seek approval from the Operations Officer by sketching a storyboard.
Based on your research, find the easiest way to set up a small prototype environment of the update. You can use screenshots of the tools stitched together in Figma or a short implementation of the user journey.
If the update is small enough, you can also create it in a safe environment that will not affect the rest of the organization.
Depending on the complexity of the update, there are three options to user test a new update in a safe environment:
- 1.Ask the Operations Officer and discuss the update 1:1
- 2.Contact a few people who will be affected by the system update and ask them for their opinion, showing them the update and explaining how much that will affect their work
- 3.Conduct structured user interviews, asking potential users who will be affected by the change to interact with your prototype and provide feedback (conducted by a User Researcher).
Discuss with the Operations Officer which option will be the most suitable given the complexity of the update.
After you received the feedback, discuss it with the Operations Officer, in case additional changes are needed.
Some updates are
Implement changes or a new tool or update the current infrastructure of existing tools (Typeform, Zapier, etc.)
Add changes to the documentation in GitBook.