Upfront User Testing
If you already have a live product in place, we can user-test it for you to gather data. This is recommended before the workshops to start the design process with clear feedback from users.
This process was applied to the dHedge product. We user-tested the live application to find the biggest friction points and focused our redesign on these specific areas. The second user testing (after redesign) shows clearly the improvements.
Here are the reports for comparison:
Each round of user testing consists of three days of work:
  1. 1.
    Day: Preparation and writing an interview guide
  2. 2.
    Day: Conducting 5 interviews
  3. 3.
    Day: Summarising feedback into a analysis/report
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